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Self Help

Chromebooks

Most Chromebook issues can be resolved by updating and resetting the browser to its default settings.

To update Google Chrome:

  1. On your computer, open Chrome.
  2. At the top right, click More More.
  3. Click Help and then About Google Chrome.

The current version number is the series of numbers beneath the “Google Chrome” heading. Chrome will check for updates when you’re on this page.

Click Relaunch to apply any available update.

To reset Google Chrome:

  1. On your computer, open Chrome.
  2. At the top right, click More More and thenSettings.
  3. At the bottom, click Advanced.
  4. Under the section “Reset,” click Reset.
  5. Confirm by clicking Reset. ​

Finally, please go through the steps listed in the link below to make sure Adobe Flash has permission to run:

Chrome Adobe Flash Fix

Connectivity

Connectivity issues are often temporary. Most issues will resolve themselves given some time, but if not the below steps may help.

First, restart your computer. If the problem persists, the next easiest step is to try using a different browser as certain programs may work better with some browser than others.

Should the issue remain unresolved,  start by verifying your connection speed here:

Internet Speed Test

If your speeds are poor you may need to power cycle your router. This is done by simply unplugging the router for 60 seconds, then plugging it back in. If this does not help you will need to contact your ISP.

If your speeds are adequate, try clearing your cache. Instructions on how to do this for many browsers may be found here:

Refresh Your Cache

If this does not help, the next step depends on your operating system.

For users on Chromebooks, see the Chromebooks tab of the self help guide.

For users on Windows or Mac machines, try releasing your IP settings as outlined here:

IP Release, Renew and Flush DNS

Edgenuity

If you are encountering problems with Edgenuity, start by checking the status of their systems here:

Edgenuity System Status

If a system is down or degraded:

Edgenuity’s technicians will work to resolve the issue as quickly as possible. There is nothing more to attempt on your end.

If all systems are operational:

Some courses require additional plugins. Check if you have the needed plugins here:

Edgenuity Plugin Check

Make sure the computer you are using meets Edgenuity’s minimum system requirements as outlined here:

Edgenuity System Requirements

If you are using an iPad, Chromebook or Android device, check to make sure the course you are experiencing issues in is supported on your device:

Edgenuity iPad Compatible Courses

Edgenuity Chromebook Compatible Courses

Edgenuity Android Compatible Courses

Finally, you may need to attempt some of the steps outlined in the connectivity tab of this self help document.